FAQs | Viva! - The Vegan Charity

FAQs

 

 

 

 

 

FAQ’s

Is everything available to buy on the stall organic, fair-trade, dairy-free and gluten-free?

Everything Viva! produces and sells is suitable for vegans. All of our edibles are strictly vegan (they do not contain any animal ingredients or by-products. All of our literature promotes a vegan diet and all of our recipes are vegan too!

If an item of clothing or food is organic, it will state this on the label or on the packet’s ingredient listing.

All of our clothing is fair-trade and some of our food is fair-trade (not always stated on the packaging).

All of our food for sale is suitable for a dairy-free diet. If a customer has a severe dairy/gluten intolerance or other allergy, it is up to the purchaser to carefully read the ingredient labels. Because of cross-contamination on a manufacturing level we cannot guarantee our merchandise is suitable for nut allergy sufferers or those with a severe dairy/gluten intolerance.

Do I need to provide anything?

Along with your wonderful self you must be able to arrange and provide a money float (approximately £50)*, which of course you keep at the end of the event.

*We regret we cannot send a money float along with your stall contents, but we can provide you with a handy cash box! 

What if a customer asks for merchandise that wasn’t included in your stall pack?

The Viva! Shop sells hundreds of items but for events we tend to stick to promoting our most popular merch (tshirts, chocolate and books). Please encourage customers to take a FREE copy of our Gifts for Life mail order catalogue or tell them to browse online at www.vivashop.org.uk

What if I am asked a campaign-related question that I don’t know the answer to?

Don’t worry! Please let the visitor know that you are volunteering for Viva! and would be more than happy to take down their details and their enquiry will be passed to the appropriate staff member for a reply.

What if there are discrepancies on the stock sheet, when I count stock sold after the event?

Occasionally, we might pack more or less than the quantities listed on your stocksheet.  Just call or email us to highlight any discrepancies

How do I send Viva! the money made at the event?

There are a few ways to do this:

  1. Write a cheque payable to: ‘Viva!’ for the total value of goods sold
  2. Pay the total value of goods sold via Banks Transfer. Please email us to ask us for our bank details.
  3. Pay the total values of goods sold via our website here: http://www.viva.org.uk/donate